Frequently Asked Questions

Most items are dispatched the very next working day after full payment is received. Once your order is dispatched, you will be notified via email with the courier details.

Delivery is free Australia-wide on selected products including SOGA international products. For all other delivery costs, please ensure you select the correct delivery option when checking out with your purchase.

We deliver Australia-wide, except for some remote areas. Please contact our customer service team for more information.

We only ship within Australia.

We do not offer express delivery services.

Unfortunately, pick-up is not available in order to save time for our distribution centre to dispatch all orders efficiently.

We advise contacting the courier first to find out where your package is. If the problem still cannot be solved, please contact our customer service representative.

Orders dispatched through Australia Post can be delivered to PO boxes. But there are also size and weight limitations on what kind of parcels Australia Post accept for PO boxes, so using a non-PO box address would be easiest. If we cannot deliver to your PO box address, we will contact you to provide us with another deliverable address and your order will not be dispatched until we receive the updated address

Log in to your account and click ‘View addresses’ to see your saved addresses. You can add new addresses or change your default address through that page. Alternatively please contact our Sydney based team on 1300 585 839 to confirm he change of address or by email to hello@clickhomeexpress.com.au.

When you proceed to the checkout page, your default address from your saved addresses will be filled in. If you would like to ship the order to another address, please fill in the correct address in the boxes. Please make sure you have the correct address at the time of ordering. Changing the shipping address afterwards is difficult, due to the suppliers streamlined warehouse system that ensures efficient delivery by shipping out items shortly after full payment is received. Fees also occur if the packages need to be redelivered. If you do wish to change the shipping address, you should contact us as soon as possible and hopefully, we will be able to accommodate your request before the order is confirmed for shipment. We can be contacted on 1300 585 839 to confirm he change of address or by email to hello@clickhomeexpress.com.au.

We do not offer combined shipping.

We endeavour to dispatch your order as soon as possible, but we cannot guarantee delivery by a certain date. You will be given courier details to track your delivery.

We only accept payments through ZIP, Afterpay, Laybuy and Klarna.

We do not accept any credit cards for payment.

Yes, all our prices include GST.

We only dispatch items after full payment is received. Payment generally takes 2-3 days to process. In some exceptional cases, it can take up to 5 days or more.

Unfortunately, lay-by is not available at Click Home Express.

Unfortunately, all payments must be made through our website checkout process; and pick-up is unavailable in order to save time for our distribution centre to dispatch all orders efficiently.

All products purchased from Click Home Express include warranties. They are generally offered with minimum 12-month warranties.

Please notify our customer service team within 2 working days of receipt, by submitting a contact form with your order number and details of the problem. This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection. Please refer to the ‘Warranty and Refunds’ page for more information.

Please notify our customer service team within 2 working days of receipt, by submitting a contact form with your order number and details of the problem. This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection. Please refer to the ‘Warranty and Refunds’ page for more information.

You can contact our customer service team for further assistance, by submitting a contact form with your order number and details of the problem. This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection. Please refer to the ‘Warranty and Refunds’ page for more information.

It generally takes us up to 2 working days to process refunds and we will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it on their side and to see the refund back in your account.

If an item needs to be returned due to it being damaged, faulty or for a warranty claim, please contact us first as we may have alternatives. Should we decide it needs to be returned, we will arrange for the item to be returned at our expense. Even if you need to return the item due to a change of mind, please contact us first. We can arrange the return of the item, with the return postage cost and 15% restocking fee deducted from your refund.

With a 20% restocking fee and return postage cost deducted from your refund, you have the option to return any unopened, unused Click Home Express item in its original packaging for any reason within 30 days of receiving the item.

Unfortunately, warranty is non-transferrable. However, if you are our reseller, warranty will be provided to your customers.

Please refer to the Warranty and Refunds page.

Please refer to the Warranty and Refunds page.

To qualify to return an item under our Change of Mind Policy, products must be in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not be damaged in any way by the customer during the time the item is in the customer's possession. Please refer to the ‘Warranty and Refunds’ page for more information.

Clicking on an item will take you to the individual product page with descriptions and specifications. We will take reasonable measures to ensure the accuracy of the product description. As Click Home Express has an extensive range of products, we may not have the expertise to answer all technical queries. We will attempt our best to contact the relevant parties for answers. Under such circumstances, we will contact our manufacturers for the answer.

We apologise for the incorrect product description provided when you placed your order. Please contact our customer service representative with your order ID so that we can solve the problem shortly.

Unfortunately, that option is not available. We strive to provide you with the most efficient delivery service, so we do not allow customers to visit our warehouse. If you are a wholesale customer, please click ‘Become a Reseller’ and submit the contact form for more information.

Click Home Express operates on a first-come-first-serve basis and regrettably, we do not reserve items for our customers.